The Agent Front-end add-on for Awesome Support provides a simple interface for your agents to handle basic ticket tasks on the front-end. This can be useful when your agents are not your employees or are vendors and you don’t want to grant them access to all the functions of your WordPress admin agent dashboard in wp-admin.
With the Agent Front-end add-on your agent can perform the following tasks on the front-end:
View a list of open tickets that are assigned to them (if they’re the primary agent on the ticket)
Reply to tickets including adding attachments to the tickets
Change the status of a ticket.
View a list of closed tickets that were assigned to them
Place the ticket interface on any page of your site using a short-code
Tickets open in their own tabs which allow easy navigation between multiple tickets
Adopts the general style of the existing theme
Control which custom fields agents can view
Only the four basic ticketing functions mentioned above are available to agents on the front-end with this add-on. Access to advanced functions such as canned responses, private notes, faqs etc. is not available. If agents need access to those functions you will need to allow your agents to log into the back-end of the site.
Please note that any digital products presented on the website do not contain malicious code, viruses or advertising. We buy the original files from the developers.
We offer frequent updates for one year from the date of purchase. After this period, you have to purchase the item again to receive further updates.
We regularly update products as soon as we are notified about an update, we go and download it from the author and update it on our site, but In case the current version of the product is not the latest, You can request an update for the product by contact form.
We send regular emails advising when products have been updated so please be sure to provide an active email address when you sign up.
Our support team is available 24/7, if you have any question or need help in installing or configuring digital products purchased on the website, please don’t hesitate to contact us.
Please note that we are not developers of the provided products, so our technical support capabilities are limited. We do not change product functionality and do not fix developer bugs.