3.1.1
Geek Items
Add private notes to tickets that only your agents and admins can see.
Plugins
Awesome Support, Geek Items, Support
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Item description
Wanna add a note to yourself? Do you need to transfer a ticket to a colleague and want to give him/her some background on the issue?
With the Private Notes addon you are able to add as many notes as you want to a ticket, and the client will never see them. Private notes can only be seen by you or a fellow support staff.
Type anything you want into a private note – text, code, quotes… The note will then be added to the ticket and will be displayed in a different color for you to see it immediately.