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PRIVATE NOTES FOR AWESOME SUPPORT - V3.1.1

Version: 3.1.1

Item cover for download PRIVATE NOTES FOR AWESOME SUPPORT

Overview

3.1.1
Geek Items
Add private notes to tickets that only your agents and admins can see.
 Plugins
 Awesome Support, Geek Items, Support
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Item description
Wanna add a note to yourself? Do you need to transfer a ticket to a colleague and want to give him/her some background on the issue?

With the Private Notes addon you are able to add as many notes as you want to a ticket, and the client will never see them. Private notes can only be seen by you or a fellow support staff.

Type anything you want into a private note  – text, code, quotes… The note will then be added to the ticket and will be displayed in a different color for you to see it immediately.

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19 Nov 2019 - Version 3.1.1
Product Added to the system.
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