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AWESOME SUPPORT – BUSINESS RULES ENGINE - V2.2.0

Version: 2.2.0

Item cover for download AWESOME SUPPORT – BUSINESS RULES ENGINE

Overview

Item description
Powerful rules based ticket-handling is the domain of this add-on to the Awesome Support WordPress Helpdesk Plugin.  It follows a TRIGGER->CONDITIONS->ACTIONS paradigm.  Set your rule triggers, select the conditions that must be met in order to trigger an action and then select the actions that will be performed.

Examples Of Rules
Here are just some of the great rules you can create with this add-on:

Notify admins and supervisors when tickets from particular customers arrive
Automatically send customers notice of a system outage when they submit a ticket
Connect your ticket system to hundreds of other products via Zapier
Automatically assign tickets to particular agents based on any combination of 15+ rule conditions
Escalate select tickets automatically based on keywords in the ticket or reply
Add notes and alerts to tickets based on the client or client attributes
Send email alerts when replies are received on old tickets
You can create any combination of rules – you can even create a different rule for each of your customers if you wish!
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20 Nov 2019 - Version 2.2.0
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