Do you run a support operation with multiple agents and need to track performance and other metrics? If so, this is the add-on you need. Slice, dice and filter your data to get insights into how your agents are performing or how much your clients are using your support services. Need to identify the top users of your support services? Or how about the agents that close the most number of tickets in a given time period?
Starting from a core set of six reports you can filter and break down your data using any piece of information on your ticket – including your custom fields. There is no other WordPress help-desk plugin that provide this level reporting detail or flexibility.
Six core reports are included – however, this is just the start. With these core reports you can slice and dice the data to create hundreds of reports. The core reports are:
Ticket counts: Counts of tickets by status
Productivity Analysis: Shows the average number of replies needed to close a ticket. Also shows the maximum and median.
Resolution Analysis: Displays the average and median time in minutes it takes to close a ticket
Delay Analysis: Displays the average time it takes to send the first reply to a ticket and the average time it takes for all replies.
Distribution Analysis: Shows the number of tickets that contains 1, 2, 3,…n number of replies.
Trend Analysis: Displays the number of tickets opened/closed in the last 7 days, 7 weeks and 7 months.
Please note that any digital products presented on the website do not contain malicious code, viruses or advertising. We buy the original files from the developers.
We offer frequent updates for one year from the date of purchase. After this period, you have to purchase the item again to receive further updates.
We regularly update products as soon as we are notified about an update, we go and download it from the author and update it on our site, but In case the current version of the product is not the latest, You can request an update for the product by contact form.
We send regular emails advising when products have been updated so please be sure to provide an active email address when you sign up.
Our support team is available 24/7, if you have any question or need help in installing or configuring digital products purchased on the website, please don’t hesitate to contact us.
Please note that we are not developers of the provided products, so our technical support capabilities are limited. We do not change product functionality and do not fix developer bugs.