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AWESOME SUPPORT – PUBLIC TICKETS - V1.2.0

Version: 1.2.0

Item cover for download AWESOME SUPPORT – PUBLIC TICKETS

Overview

Item description
Have you ever wanted to use your tickets as a knowledge base that your users can search for answers?  Now you can!

A public searchable archive of your old tickets can reduce the number of tickets you get as many customers are already conditioned to search for information before sending a support request.

The Public Tickets add-on for Awesome Support helps you to reduce the cost of support by allowing you to create a searchable archive of selected tickets that your users can access at any time.  Here is an example of what your users could see when they access your Public Tickets page:

Multiple Presentation Styles
Your users can select from multiple presentation styles:

Grid
List
Accordion
Your admin can also lock the page to a single style.

Multiple Levels Of Control
Tickets can be marked as PUBLIC or PRIVATE
Replies can be marked as PUBLIC or PRIVATE
Agents can switch the PUBLIC or PRIVATE status on a ticket or a reply at any time
End users (if allowed by the admin) can switch the PUBLIC or PRIVATE status on a ticket or a reply at any time
Admin can decide if all new tickets will default to PUBLIC or PRIVATE
Awesome Features
Your admin can determine who can set tickets to public or private – agents or both agents and customers
A comprehensive shortcode with numerous options
Show all tickets on one page or separate them out by product or tags
Control whether you will show open tickets, closed tickets or both
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20 Nov 2019 - Version 1.2.0
Product Added to the system.
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