Name: AWESOME SUPPORT – BUSINESS RULES ENGINE
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Rating: 5 (1 reviews)

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Version: 2.2.0

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Overview

Item description

Powerful rules based ticket-handling is the domain of this add-on to the Awesome Support WordPress Helpdesk Plugin. It follows a TRIGGER->CONDITIONS->ACTIONS paradigm. Set your rule triggers, select the conditions that must be met in order to trigger an action and then select the actions that will be performed.

Examples Of Rules

Here are just some of the great rules you can create with this add-on:

Notify admins and supervisors when tickets from particular customers arrive

Automatically send customers notice of a system outage when they submit a ticket

Connect your ticket system to hundreds of other products via Zapier

Automatically assign tickets to particular agents based on any combination of 15+ rule conditions

Escalate select tickets automatically based on keywords in the ticket or reply

Add notes and alerts to tickets based on the client or client attributes

Send email alerts when replies are received on old tickets

You can create any combination of rules – you can even create a different rule for each of your customers if you wish!

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20 Nov 2019 - Version 2.2.0

Product Added to the system.

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