Freshdesk For WHMCS

Freshdesk For WHMCS

Developed By ModulesGarden

    
Compatible with WHMCS v8.11

ModulesGarden Freshdesk For WHMCS is a neat module destined to enable advanced handling of support tickets by close integration built between your WHMCS and Freshdesk. Upon this favorable combination your audience will be no longer required to leave your WHMCS client area in order to benefit from assorted support instruments offered by modern customer service software.

Upon ticket creation, your clients will be given the freedom to choose from Freshdesk departments, and use customized fields set in this platform – all these in a brand-new, yet nearly unaltered in visual terms support system right inside your WHMCS. Meanwhile, the module will offer you the chance to effortlessly manage each and every WHMCS ticket straight within your Freshdesk admin area. For an added convenience, you will be able to create relations between custom client fields in WHMCS, and those from Freshdesk, so that all crucial data on any client can be exported automatically. The logs will help you make sure all actions under the export mechanism have been executed flawlessly.

Be sure to also explore Freshdesk Customer Widget which can be installed in Freshdesk, free of any charge, to let you display WHMCS client details, services, domains, addons and due invoices right next to the ticket contents.

Make your staff members more productive and your clients more empowered. Order Freshdesk For WHMCS today and put excellent customer service at the heart of your company!

Client Area Features:

  • View Freshdesk Departments
  • Manage Existing Tickets
  • Open New Ticket
  • Fill Out Freshdesk Ticket Fields
  • Assign Owned Service To Ticket
  • Attach Files To Ticket
  • List Recent Tickets

Admin Area Features:

  • Manually Export To Freshdesk:
    • WHMCS Clients
    • WHMCS Tickets
  • Define Module Behavior:
    • Show Solved Tickets
    • Update Client Credentials
    • Define Replies Order
  • Define Available Support Departments
  • Define Client Service Field
  • Define Client ID Field
  • Define Ticket Status Colors
  • Set Default Field Values For Agent Required Fields
  • Configure And Test Server Connection
  • Toggle SSL Verification
  • Define Client Fields Relations
  • View Logs

Integration:

  • Automatically Export To Freshdesk:
    • New Tickets
    • Clients On Tickets Creation
  • Synchronize Ticket Responses Between WHMCS And Freshdesk
  • Transfer Ticket Fields Settings
  • Transfer Client Custom Fields Details
  • Transfer Custom Ticket Statuses
  • View WHMCS Client Details In Freshdesk Using Widget:
    • Contact Details
    • Services
    • Domains
    • Product Addons
    • Due Invoices

General Info:

  • Requires Freshdesk "Pro" Pricing Plan Or Higher
  • Custom Templates Support
  • Multi-Language Support
  • Supports PHP 8.2 Back To PHP 7.4
  • Supports WHMCS Themes "Six" And "Twenty-One"
  • Supports WHMCS V8.12 Back To WHMCS V8.9
  • Requires ionCube Loader V13 Or Later
  • Easy Module Upgrade To Open Source Version

 

    

Reviews

5 stars
2
2
4 stars
0
0
3 stars
0
0
2 stars
0
0
1 star
0
0
    

Justin Ruoff @justin5951

October 25, 2018 at 02:22:10 PM

This Plugin allowed us to replace the entire existing system with Freshdesk and our clients do not even notice the difference. Took just a few minutes to install and switch over. Now all of our agents can be managed in one place and we have much better flow over customer support throughout the entire organization.

  • 6 years ago
  • Version Number 1.1.3
    

Jon Bishop @jon2568

November 29, 2017 at 01:43:02 AM

The WHMCS built-in support tool is good but we like using FreshDesk. With the latest updated control panel and free for unlimited agents this tool is a must. The Plugin allows us to replace the existing system with Freshdesk and our clients do not even notice the difference. Took us about 5 mins to install and start using with our clients.

  • 7 years ago
  • Version Number 1.0.0

Version Compatibility


Compatible with WHMCS v8.11

Full Version Compatibility


  • Selected versions of WHMCS v8.12
        8.12.0
  • All versions of WHMCS v8.11
  • Selected versions of WHMCS v8.10
        8.10.0
  • Selected versions of WHMCS v8.9
        8.9.0

Support for this product

The best place to start if you need help with a specific product is to contact the developer. All WHMCS Marketplace developers have both a website and support URL listed.

Developed By ModulesGarden

Changelog

v1.4.6 Released December 10th, 2024

Latest Version


  • New Feature: WHMCS V8.12 support
  • Removed: Support for WHMCS V8.8 and previous
  • Bug Fix: Fixed "Class "Symfony\Component\Cache\Simple\FilesystemCache" not found (...)" error that could occur when accessing addon modules page - case #276

 

Previous Versions


v1.4.5 Released August 21st, 2024

View/hide detailed changelog

v1.4.4 Released August 12th, 2024

View/hide detailed changelog

v1.4.3 Released January 29th, 2024

View/hide detailed changelog

v1.4.2 Released November 30th, 2022

View/hide detailed changelog

v1.4.1 Released May 5th, 2022

View/hide detailed changelog

v1.4.0 Released January 20th, 2022

View/hide detailed changelog

v1.3.7 Released October 5th, 2021

View/hide detailed changelog

v1.3.6 Released June 18th, 2021

View/hide detailed changelog

v1.3.5 Released January 11th, 2021

View/hide detailed changelog

v1.3.4 Released October 14th, 2020

View/hide detailed changelog

v1.3.3 Released August 25th, 2020

View/hide detailed changelog

v1.3.2 Released July 23rd, 2020

View/hide detailed changelog

v1.3.1 Released April 14th, 2020

View/hide detailed changelog

v1.3.0 Released January 15th, 2020

View/hide detailed changelog

v1.2.2 Released April 25th, 2019

View/hide detailed changelog

v1.2.0 Released February 13th, 2019

View/hide detailed changelog

v1.1.3 Released July 23rd, 2018

View/hide detailed changelog

v1.1.2 Released April 24th, 2018

View/hide detailed changelog

v1.1.1 Released April 11th, 2018

View/hide detailed changelog

v1.1.0 Released January 17th, 2018

View/hide detailed changelog

v1.0.0 Released January 4th, 2017

View/hide detailed changelog

See also

tawk.to Live Chat
    

Free live chat App

Free
Live Chat & Visitor Tracking
    

Chat and Engage with Your Customers to Increase Conversions!

Commercial
LiveChat - live chat for WHMCS
    

Customer service platform with live chat and customer engagement capabilities

Free
PreMadeKB WHMCS Knowledgebase - Step by Step + Images
    

PreMadeKB - Readymade Knowlegebase Articles for WHMCS - With Images and 435+ Articles on cPanel, Plesk, DA, Softaculous, etc.

Commercial
WHMCS Support Module
    

Collect & protect your customers important and highly-sensitive information

Free